Articles on: General Inquiries

Login Issues

Login Troubleshooting



Password Resetting



If you forgot your password you can easily reset it by clicking on "Forgot you Password" (in the login pop-up). More specifically, please follow the instructions below:

Select the 'Log In' link located on the top menu of any page at Intratec website

You will be redirected to the login page - click on the "Forgot Password" link

You will be prompted to inform the email address of your account - inform the email and click on the submit button

You will receive an email with instructions to reset your password

If you do not receive this email, then:

Check if the email is in your spam / junk folder. If so, please whitelist any email sent from @intratec.us and @mail.intratec.us.
If you could not find the email anywhere, that is most likely because it has been filtered due to your company email filters and corporate policies. Ask your company IT team to whitelist Intratec emails with the following message:

"I need to log in at Intratec's website, one of our suppliers. Please whitelist emails from the domains intratec.us and mail.intratec.us"

If you need further assistance, please Contact Intratec Support Team.


Not Getting the Verification Code



If you are having trouble to get the email with the verification code, please follow the instructions below:

Check if the email is in your spam / junk folder. If so, please whitelist any email sent from @intratec.us and @mail.intratec.us.

If you could not find the email anywhere, that is most likely because it has been filtered due to your company email filters and corporate policies. Ask your company IT team to whitelist Intratec emails with the following message:

"I need to log in at Intratec's website, one of our suppliers. Please whitelist emails from the domains intratec.us and mail.intratec.us"

If you need further assistance, please Contact Intratec Support Team.

Notes

Always access Intratec website using Google Chrome, Microsoft Edge or Firefox (Internet Explorer is not supported)
Make sure Javascript is enabled (Javascript is required to navigate Intratec website and to use most features in the user area)

Updated on: 09/11/2023